Customer and frontline employee experience, retail and service exchanges
PhD, Florida State University
MBA, Meredith College
BS, Marketing, University of Central Florida
Dr. Stacey G. Robinson's research focuses on innovating and understanding the consumer, and frontline employee experience, in retail and service exchanges. Her research has been published in the Journal of Marketing, Journal of the Academy of Marketing Science, International Journal of Research in Marketing, Journal of Service Research,Journal of Business Research, among others, and has been presented at a number of international and national conferences. In addition to a receiving a grant from the Marketing Science Institute, she was recently awarded best service paper of the year by AMA's ServSig. Dr. Robinson serves on the editorial review boards for the Journal of the Academy of Marketing Science, the Journal of Service Research and the Journal of Business Research.